1. Who this page is for
This information applies to the Android app, the iPhone and iPad app and the Boordapp web app. The apps are intended for existing business accounts. You cannot create a new account in the apps themselves.
2. Submitting a deletion request
- Email support@boordapp.nl from the email address of your Boordapp account.
- State the organisation and the vessel your account belongs to.
- Indicate whether you want your entire account or only certain personal data to be deleted.
We verify your identity and authority before we delete any data. If the request concerns data managed by a business customer in Boordapp, we may handle the request together with that customer. We respond within one month. If more time is legally required, we will let you know within that month.
3. Which data we can delete
- Your Boordapp profile, account status and access to organisations and vessels.
- Your contact and profile details, to the extent they are no longer needed.
- Support and feedback data that is not subject to a retention obligation or an ongoing dispute.
- Documents and operational data when you or the responsible business customer is authorised to have that data deleted.
4. Which data may be retained longer
- Vessel, maintenance, hours and crew records may form part of the business customer's administration. We delete or restrict this data together with that customer and anonymise personal data where possible.
- We retain billing and payment data in accordance with the statutory tax retention obligation, usually 7 years.
- Audit logs are automatically deleted after 365 days at the latest.
- Account-linked usage statistics are deleted after 30 days at the latest.
- Deleted data may remain in a secure backup for up to 30 days. It is not actively used again and disappears with the normal backup rotation.
5. More information
The privacy statement sets out which data Boordapp processes, why this happens and which other privacy rights you have.